How do I get a copy of my Medical Records?
Excelsior Springs Hospital has partnered with Sharecare to ensure the accurate and timely completion of your medical record requests.
Patients:
If you are a patient of ours and would like to request your medical records or radiology images, please click the link below to complete your request. You will be required to provide a valid email address and a government-issued ID.
Only the patient, a parent/legal guardian, or the patient’s legal healthcare representative can sign the form to release medical records. If you are requesting records on behalf of the patient or as the patient’s representative, please provide a copy of an Advance Directive/Durable Power of Attorney for healthcare/ Conservatorship.
Third Party Requesters:
If you are an attorney, insurance company, or any other entity requesting records from our facility, please click on the link below to upload your request along with the patient’s authorization.
https://myplatform.hds.sharecare.com/submission-tools/ui/pro?clientId=MO903
Sign up and enjoy complete control of your request process! With this tool, you can easily track the status of your request, download requests, and pay your invoice. Sign up for the Sharecare Gateway HERE. (Hyperlink: https://myplatform.hds.sharecare.com/hds/request-gateway/ )
When will my online medical record request be ready?
Your records will be ready in 5-7 business days from receipt of your electronic request.
How do I check the status of my request?
Go to https://recordstatus.sharecare.com
How do I pay for my records?
There will be a charge for copies of medical records requested for patient use.
Go to: https://payonline.hds.sharecare.com/
How do I contact Customer Service?
You may call: 858-244-1811
Or
Contact Support for live chat: https://hds.sharecare.com/contact-us/
Business hours:
Monday-Friday, 8:00 am – 4:30 pm