Patient Services Guide

We consider it a privilege to serve you as a patient at Excelsior Springs Hospital. Each member of our medical care team strives to uphold the tradition of quality patient care for which Excelsior Springs Hospital is known.

Our staff is committed to providing the care you need and deserve. The provision of health care at Excelsior Springs Hospital is based on a belief in the dignity and worth of the person without regard to race, creed, sex, age, disability, sexual orientation, religion, economic status, national origin or communicable disease.

If at any time you feel you are not being treated in a fair and concerned manner, please notify Administration at extension 2739.

Again, thank you for choosing the Excelsior Springs Hospital. If you need additional assistance or have questions after your care, please do not hesitate to call on us. We wish you well. 

Kristen DeHart, CEO

Mission Statement

Excelsior Springs Hospital is a not-for-profit government entity serving the people of Excelsior Springs and surrounding communities by providing quality healthcare across a continuum of care.

Our Values

At the Excelsior Springs Hospital, we focus our energies on:

Quality - We strive to provide patient care that is service-oriented, performance-based, and professional in an efficient and caring manner.

Professionalism - We respect and value professionalism and integrity. To that end, we treat patients, physicians, fellow employees, volunteers, business associates and members of the community with courtesy and respect, and value their participation in achieving our goals.

Teamwork - We value a teamwork approach based on mutual respect, honesty, support and cooperation.

Community Service - We are committed to developing and administering health-related programs to meet the needs of our community.

Leadership - We are committed to providing leadership in a collaborative process that includes planning, directing, coordinating and improving health care services that respond to patients, residents and community needs.


The information on this page will try to answer the most frequently asked questions.  For other questions, ask your nurse, or call the Social Services Department at extension 2734. 

Your Room Number

Your room number can be found outside your door. Visitors can find your room number by calling the hospital operator, or by asking at the Lobby Information Desk.

It would be helpful if your visitors stopped at the Information Desk the first time they visit for directions to your room. If they do need help, any staff member can help them find you.


If you have money, jewelry, credit cards, and other valuables with you, please send them home with a family member or friend.  If family members or friends are unavailable, please ask your nurse to have the items placed in the hospital safe.

ESH is not responsible for valuables left in your room. If you lose something please notify your nurse immediately and we will make every effort to help you find it.

Unclaimed items are kept at the Housekeeping Department for 30 days. To inquire about lost articles, please call Housekeeping at extension 2622.


DO NOT take medications/drugs brought from home without consulting with your physician. Sometimes these medications can interfere with your treatment and recovery.  Some medicines cannot be given at the same time, therefore, different or staggered times must be used.

If you have questions about the medication you are taking, ask your physician or nurse. Drug information leaflets containing descriptions of prescribed medication are available from the Hospital Pharmacy.  Just ask your nurse for the information.

Calling The Nurse

Day and night you may communicate with the nurse’s station through your call system. This is the best way to contact your nurse. The call system includes a push button in your bed or at your pillow side, which you can press when you need assistance.  An intercom speaker allows you to speak with someone at the nurse’s station.  

An emergency cord is located in each bathroom.  Please don’t hesitate to call your nurse if you need assistance.  When in doubt, you should always call your nurse. 

Dentures, Eyeglasses, Contact Lenses & Hearing Aides

When not in use, your dentures, eyeglasses, contact lenses and hearing aides should be kept in their protective containers and stored in your bedside table drawer.  Your nurse can provide you with a container for your dentures.  It’s especially important to avoid placing any personal items on your meal tray or on your bed as these items may be accidentally discarded or damaged.  

The hospital is not responsible for any breakage or loss of your personal items. 

Social Services Department

The Social Services Department is here to listen and solve problems. They also help with financial arrangements, understanding hospital procedures and post-hospital needs such as arranging for home health or nursing home care. Information is also provided for those interested in organ donation. If you have a question or concern that your nurse cannot answer, ask to speak with a social worker.

Cell Phone Use

Your cell phone may interfere with medical equipment needed for your care and the care of other patients, so we may ask you to refrain from use.

You and your family may use cell phones in hallways, outside the Hospital, in the Dining Room or in designated waiting areas away from patient rooms.

Patient Safety

Participate in all decisions about your treatment. You are the center of the healthcare team.

  • Speak up if you have questions or concerns, or don’t understand something about your care.
  • Pay attention to the care you are receiving, and ask questions if something doesn’t seem right.
  • Expect healthcare workers to introduce themselves when they enter your room. Look for their identification badges.
  • Educate yourself about your diagnosis, the medical tests you are undergoing and your treatment plan.
  • Read all medical forms thoroughly, and make sure you understand them before you sign.
  • Ask a trusted family member or friend to be your advocate, and make sure this person understands your preferences in healthcare treatment decisions.

Your advocate can ask questions that you may not think of while you are under stress. Your advocate can also help remember answers to questions you have asked, take notes and speak up for you if you cannot.

Food Service

Excelsior Springs Hospital is dedicated to providing excellent services to ensure your stay here is as pleasant as possible. ESH has created a service that we feel will better serve you and create a greater sense of satisfaction during your stay.

Our room-service style dining allows you to order the foods you want at a time that is convenient for you.

To order, use the phone in your room to call a food service attendant at ext. 3574.

Please allow 30 minutes for your food to be prepared and delivered to your room.
Food can be ordered between these times:
Breakfast: 7:30 - 8 am
Lunch: 10:45 - 11:15 am
Dinner: 3:34 - 4:15 pm


The cafeteria is located west of the hospital’s acute care unit. The cafeteria offers a variety of entrees, side dishes and desserts - all reasonably priced. The cafeteria is open daily according to the following schedule:

  • Breakfast – Closed
  • Lunch – 11:00 am - 1:00 pm
  • Dinner – Closed

Coffee, ice tea and water are available FREE all day.

Free WiFi

Excelsior Springs Hospital offers free wireless Internet access to patients, family and visitors in all hospital departments.

Fall Prevention

A fall can threaten your health and well-being. Patients are assessed for their risk of falling during their hospital stay. Here are tips to reduce your risk of falling.

  • Store belongings on the bedside stand to keep within reach.
  • Use your call light and wait for help to get out of the bed or chair. Most hospital falls occur when people get up to use the bathroom.
  • Look around the room and bathroom and become aware of your surroundings.
  • Never hold onto the furniture as it is on wheels and moves.
  • Use the upper side rails for support to get out of bed.
  • Locate the emergency nurse call switch on the restroom wall. If you need help pull down on the string to activate the light at the nurse’s station.
  • Sit on the edge of the bed for two to three minutes to pump your ankles back and forth before standing. Illness can affect strength and balance. You can become dizzy if you stand too quickly when you are sick or not used to being out of bed. If you feel dizzy or feel week, use your call light to summon help. Use the grab bars in the bathroom and hallways to prevent a fall.
  • Wear your glasses and turn on a light when moving around your room. If you use a cane, walker or crutches at home, use them here as well. Wear low-heeled walking shoes, not slippers or socks, for better traction and stability. Some medicines may increase your risk of falling, especially when there is a change in dosage.
  • Ask your family and friends to alert the nursing staff when they leave.

Smoking Policy

Excelsior Springs Hospital is a smoke free campus.


Housekeeping staff visit your room daily to empty the trash, sweep and clean the restroom during your stay.

Fire Drills

Fire drills are an important way for the Hospital to train employees to meet such an emergency if the situation should arise.

If you hear a fire drill, please do not be alarmed.

Remain where you are until an “all clear” is given or follow the directions of a staff member.

Advance Directive

An Advance Directive is a document that allows people to make decisions in advance concerning the type of medical and surgical care that should be rendered to them in the event they are unable to make such decisions.

Under state and federal law, you have the right to consent or refuse to consent to any health care treatment. If you have executed an Advance Directive (Living Will or Durable Power of Attorney for Medical Decisions), please advice your nurse.  Social Work, the Ethics Committee and Nursing can answer any questions you may have and assist you in writing your Advance Directives if you so desire.  If interested in an Advance Directive, ask your nurse and she will provide you with the form.