Patient Access Clerk II - full-time
The Patient Access Clerk will be responsible for all aspects of front-office patient interactions, including registration, scheduling, financial counseling, and resolving patient questions/concerns. This includes accountability for accuracy in the collection and data entry of patient demographics and insurance information, as well as up-front collection of patient financial responsibility and establishing payment arrangements as determined by facility policy. This position will also be cross-trained to assist with insurance pre-authorizations as needed. Patient interactions will be handled both in person and over the phone. This is a Full-time position, with hours on a rotating schedule to include weekends and holidays. Office hours are 6am to 5:30pm Monday through Friday and 7:30am to 10:30am Saturday and Sunday.
Prefer High School Graduate with good communication and math skills. Two years' experience or equivalent combination of training and experience in a healthcare setting or other related fields to include data processing, 10 key, accounts receivable, collections, scheduling, registration, financial counseling, and customer service. This individual must be able to communicate effectively and compassionately with patients and/or other departments within the facility. They must be able to have the ability to carry out moderate to complex oral or written instructions. This candidate must be a team player with a positive attitude and disposition even during adverse situations.
This position leads a team of professionals to achieve organizational goals, which include ensuring cost effective procurement practices with exceptional service levels. Responsible for the organization’s overall Materials Management operations, including purchasing, inventory, distribution, product sourcing, contracting, value-analysis, vendor management, request for proposal development, and customer service. This position is accountable for engaging clinical staff in proactively identifying, selecting, and evaluating products and services for the organization. This individual may also deal with significant issues that impact patients, such as product/service selection, physician preference items, service quality, product availability, emergency and disaster response management, recalls, hazardous waste and end of life issues for items. Fundamentally responsible for the life cycle of clinical and non-clinical products and services utilized by the entire organization, serving as chief negotiator for supplies, purchased services, and equipment while ensuring optimal participation in GPO agreements to maximize price savings, rebates, group redistribution and commitments. Identifies and implements strategies to deliver year-over-year cost improvements, and drives continuous improvement by utilizing metrics, tools, procedures and EMR system to achieve best-in-class performance. Strong communication/presentation skills are necessary, and the candidate must have excellent leadership skills to support organizational values and vision, while teaching, training and inspiring the Materials Management team. This will be considered as either a Manager or Director-level position depending on candidate experience and qualifications.
- Preferred Bachelor’s degree in Accounting, Finance, Business, Healthcare Administration or related field
- Minimum three years’ experience in related field, healthcare industry preferred.
- Minimum two years’ of previous Supervisory experience
- Highly skilled in data collection, data analysis and project management using computer software, with advanced use of technology for inventory management, database administration, extraction of accounting and purchasing transactional data, and use of Microsoft Excel
- Preferred understanding of inventory, fixed asset, accounting principles, and internal controls for both compliance and financial reporting accuracy.
- Ability to work independently, exercise creativity, be attentive to