Patient Accounts Representative: Full-time - Will be responsible for all aspects of maintaining and managing private pay accounts, financial counseling, preparation of bad debt accounts to the collection agency, as well as establishing payment arrangements as determined by facility policy during pre-registration of appointments. This position will handle direct and indirect responsibilities to address patient liability questions and resolve past due balances. The Patient Accounts Representative may utilize internal resources by working closely with the Registration Department and Billing Department to settle discrepancies with insurance or demographic issues for patients. They will act as liaison with our third party provider for patient account funding, early out private pay services and third party collections. They will also be available after normal business hours to schedule appointments, pre-register patients and offer financial counseling as needed. Ideally this position’s hours would be 11:30 am to 8:00 pm Monday through Friday, with some flexibility.
Qualifications: Prefer High School Graduate with good communication and math skills. Two years of experience or equivalent combination of training and experience in a healthcare setting or other related fields to include data processing, accounts receivable, collections, scheduling, registration, and financial counseling. This individual must be able to communicate effectively and compassionately with patients and/or other departments within the facility. They must be able to have the ability to carry out moderate to complex oral or written instructions. This candidate must be a team player with a positive attitude and disposition even during adverse situations.
Pre-Authorization Specialist: Full-time - Will be responsible for providing accurate and complete data input for pre-authorization requests. Review structured clinical data matching it against specified medical terms and diagnoses or procedure codes (without the need for interpretation) and follow established procedures for authorizing requests or referring requests for further review. Persistent follow-up with payers to ensure they are provided with all required documentation. This position will take a lead role in training and supporting co-workers on the pre-authorization team to fulfill their responsibilities, including workflow management, documentation of procedures, development of reference guides, etc. Open communication and collaboration will be critical to the success of this role. This position will also respond to clinical questions from staff, patients, and insurance payers related to insurance pre-authorization requests, and act as a liaison with physicians, other clinical staff, and medical records where necessary. Stay informed of changing regulations and payer requirements that may affect the pre-authorization process. Maintain patient confidentiality per HIPAA requirements. Position hours would be Monday through Friday, 8am to 4:30pm, with some flexibility.
Qualifications: High School Graduate or GED with two years of college preferred. Excellent communication and organizational skills. Two years' experience or equivalent combination of training and experience in a healthcare setting. Knowledge of medical services coding and familiarity with medical terminology required, with preference for experience with ICD-10, HCPCS, CPT codes, and InterQual Criteria. Must have the ability to carry out moderate to complex oral or written instructions. This candidate must be a team player with a positive attitude and disposition even during adverse situations.
Certified Coder - Full-time, Part-time or PRN in our HIM department. The coder is accountable for conversion of diagnoses and treatment procedures into codes using an international classification of diseases. Will need to sequence diagnoses/procedures to ensure appropriate reimbursement. Ensures that records are coded in an accurate and timely manner. Must have one of the following certifications: RHIT/RHIA/CCS. One or more years of previous experience is highly preferred.
Medical Records Clerk - This part-time position is in our HIM deparment. Will complete various clerical tasks as assigned. Will help with analyzing records, release of information, scanning, etc. Must have great computer skills and attention to detail.
Medical Transcriptionist - This is a PRN position in our HIM department. Ensures that all transcribed reports are filed in a timely manner in the charts. Communicates with physicians about delinquent reports. Accountable for the accurate transcription of dictated medical reports. Prefer High School graduate or equivalent with one or more years of previous transcription experience in a hospital setting. Must possess knowledge of medical terminology, anatomy and physiology. Prefer knowledge of federal and state charting requirements.
Senior Information Technology Support Specialist: Full-time - The Senior IT Support Specialist provides technical assistance, service and training to employees. Exercises prudent judgment within the defined processes and practices of IT Support in troubleshooting and developing solutions to a variety of complex problems and technical issues involving software and hardware. Trains and assists employees on proper use and behaviors of the computer systems and applications related to the hospital’s products and services. Assists IT Director in maintaining Information Systems.
Qualifications: High School Graduate or equivalent with minimum three years experience working with computer hardware, PC and Server software required. Must have good communication and interpersonal skills. Must be a self-starter and work well with minimum supervision. Networking and Microsoft PC/Server OS knowledge required. Network + certification or higher preferred.